I know that you "get what you pay for," so for $7.50 each on sale, I'm not expecting cashmere, but seriously. I loved those tank tops and stocked up every year. Now I have to make sure my old ones last as long as possible because they're total crap now, same with the "perfect tee," which is now more of a "perfect piece of crap."
Moving on - when I went in tonight to do an even exchange from XL to L, I could tell right away that my cashier was not totally vested in helping me. So I explained that I wanted to do an even exchange, showing her the new tank tops and taking the receipt and the old tank tops out of the bag. After a long dramatic pause, the following conversation occurred:
Cashier: So you want to exchange the L tank tops for the XL?
Me: No, I bought the XL ones on Saturday and they don't fit, I would like to do an even exchange for the L ones, over here (motioning to the side of the cashier's booth)
Cashier: Okay, I'll ring up the XL ones for you.
Me: No, I already bought the XL ones, I want to exchange those for the L ones.
Cashier: Ma'am, ahhhhhh...hold on. (calls for manager)
It's about now that I let out a deep sigh and start counting to ten. For a moment, I had a bad flashback to an incident at Nordstroms in which Liz had to step in because the cashier and I started snapping at each other and I tried to come behind the counter to do the exchange myself.
Fortunately, the manager was competent and made the even exchange for me, but not before trying to charge me $2 for some reason, which I refused.
I love customer service, and do not miss my retail days. At all.